Telephone Sales Training

The telephone sales skills workshop will help develop the telephone selling skills of your telephone sales team, with the purpose of achieving and exceeding targets.

This is to be achieved by participants learning how to: 

Create a successful structure for telephone sales calls which will assist in creating a winning environment.  Learn how to greet the caller in a professional manner which builds rapport and trust.

Listen to your trainer make live calls

  • Qualify potential clients quickly with careful questioning
  • Identify client needs by careful questioning
  • Successfully cross sell and upsell clients
  • Pre-empt objections
  • Influencing with Integrity
  • Identify and sell opportunities
  • Get commitment to proceed successfully

Develop telephone sales skills which support successful selling and client relationships. Skills will be developed through on-going training and reinforcement to fully develop the selling ability of the sales team:

  • Getting Past the Gatekeeper
  • Build Client Relationships through rapport
  • Develop better listening skills
  • Developing sales skills that work
  • Probing and Questioning skills
  • Sell the Benefits v Features
  • Cross sell and Up Sell
  • Objection Handling
  • Closing Skills


A workshop where you learn by doing