Privacy Policy
Last Updated: 5 April 2026
This Privacy Policy explains how Salesxcellence (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit www.salesxcellence.com (“the Website”) or use our services. We are committed to handling your data responsibly and in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Please read this policy carefully. By using our Website, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are (Data Controller)
Salesxcellence is the data controller responsible for your personal data.
If you are a UK business processing personal data, you may be required to register with the Information Commissioner’s Office (ICO). To check whether registration applies to salesxcellence, visit: ico.org.uk/registration. If registered, your ICO Registration Number should be added to this clause.
2. What Personal Data We Collect
We may collect and process the following categories of personal data:
Information you provide to us directly:
- Your name, email address, telephone number, and job title or organisation name — submitted via contact forms, enquiry forms, or email
- Payment and billing details when purchasing training programmes or digital products (processed securely via our payment provider; we do not store card details)
- Information shared during coaching or advisory sessions, including professional background and business context
- Email address and name when subscribing to our newsletter or other communications
Information collected automatically when you use our Website:
- IP address, browser type and version, operating system, and device type
- Pages visited, time spent on each page, referral source, and navigation behaviour
- Cookie data — see our Cookie Policy for full details
Information from third parties:
- If you contact us via LinkedIn or another social media platform, we may receive information from that platform in accordance with your privacy settings on that service
3. How and Why We Use Your Data
We process your personal data only where we have a lawful basis to do so under UK GDPR. The table below summarises our processing activities:
Purpose
Data Collected
UK GDPR Lawful Basis
Enquiry and contact forms
Name, email, phone, message content
Legitimate interests / Pre-contractual steps
Newsletter subscription
Name, email address
Consent (opt-in)
Training programme enrolment
Name, organisation, email, payment details
Performance of a contract
Coaching and advisory services
Name, contact details, professional background notes
Performance of a contract
Website analytics
IP address, browser type, pages visited, session duration (anonymised)
Legitimate interests
Cookies (functional)
Session data, preferences
Legitimate interests
Cookies (marketing)
Browsing behaviour, ad interaction
Consent (opt-in via cookie banner)
We will never sell your personal data to third parties. We will never use your data for automated decision-making or profiling that produces legal or significant effects.
4. Cookies
Our Website uses cookies — small text files stored on your device — to make the Website function correctly, analyse usage, and (where you have consented) to support marketing activity.
Types of cookies we use:
- Strictly necessary cookies — Required for the Website to function. These cannot be disabled.
- Analytics cookies — Help us understand how visitors use the Website. We use anonymised data only. These are set only with your consent.
- Marketing cookies — Used to show relevant content or advertising. These are set only with your explicit consent via our cookie consent banner.
When you first visit our Website, a cookie consent banner will appear. You may accept all cookies, accept only necessary cookies, or manage your preferences in detail. You can change your cookie preferences at any time by clearing your browser cookies and revisiting the site, or by using the cookie settings link in our footer.
For full details of the cookies we use, their purpose, and their duration, please refer to our Cookie Policy at: www.salesxcellence.com/cookie-policy/
5. Who We Share Your Data With
We do not sell, rent, or trade your personal data. We may share it only in the following limited circumstances:
- Service providers and processors — We use trusted third-party service providers to help us operate our business, including: email marketing platforms (e.g. Mailchimp or ConvertKit), website hosting providers, payment processors, and analytics tools (e.g. Google Analytics). These providers are contractually bound to process data only on our instructions and in accordance with data protection law.
- Legal requirements — We may disclose your data where required by law, court order, or regulatory authority, or where necessary to protect the rights, property, or safety of salesxcellence, our clients, or others.
- Business transfers — In the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred as part of that transaction. We will notify you in advance if this occurs.
All third-party service providers we use are required to maintain appropriate technical and organisational security measures and are bound by data processing agreements in accordance with UK GDPR Article 28.
6. International Data Transfers
Some of our third-party service providers (for example, Google Analytics or Mailchimp) may process data outside the United Kingdom. Where this occurs, we ensure that appropriate safeguards are in place, such as the UK International Data Transfer Agreement (UK IDTA) or adequacy decisions recognised by the UK, to ensure your data receives the same level of protection it would within the UK.
7. How Long We Keep Your Data
We retain personal data only for as long as necessary for the purpose for which it was collected, unless a longer retention period is required by law.
- Enquiry and contact data — Retained for up to 2 years from the date of last contact, unless a commercial relationship follows.
- Client and service data — Retained for up to 6 years following the end of the engagement, in line with standard UK commercial record-keeping requirements.
- Newsletter and marketing data — Retained for as long as you remain subscribed. Removed within 30 days of unsubscription or withdrawal of consent.
- Website analytics data — Retained in anonymised form for up to 26 months in Google Analytics.
- Payment records — Retained for 6 years in accordance with HMRC requirements.
When data is no longer required, it is securely deleted or anonymised.
8. Your Rights Under UK GDPR
You have the following rights in relation to your personal data. To exercise any of these rights, please contact us at https://salesxcellence.com/contact-us/.
We will respond within one calendar month.
- Right of Access — You have the right to request a copy of the personal data we hold about you (a Subject Access Request).
- Right to Rectification — You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.
- Right to Erasure — You have the right to ask us to delete your personal data where there is no legitimate reason for us to continue processing it.
- Right to Restrict Processing — You have the right to ask us to limit the way in which we use your data in certain circumstances.
- Right to Data Portability — Where processing is based on your consent or a contract, you have the right to receive your data in a structured, commonly used, machine-readable format.
- Right to Object — You have the right to object to processing based on legitimate interests, including processing for direct marketing purposes. We will stop processing unless we can demonstrate compelling legitimate grounds.
- Right to Withdraw Consent — Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been processed unlawfully. The ICO can be contacted at: ico.org.uk or by telephone on 0303 123 1113.
9. Security of Your Data
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:
- SSL encryption across the entire Website (HTTPS)
- Password-protected access to internal systems holding personal data
- Limited access to personal data — restricted to those who need it to perform their role
- Regular review of our data security practices
Whilst we take every reasonable precaution, no data transmission over the internet can be guaranteed as completely secure. If you believe your data has been compromised, please get in touch with us immediately at https://salesxcellence.com/contact-us/.
10. Links to Third-Party Websites
Our Website may contain links to third-party websites, social media platforms, or partner resources. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party site you visit.
11. Children's Privacy
Our Website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately at https://salesxcellence.com/contact-us/, and we will take prompt steps to delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make material changes, we will update the Last Updated date at the top of this page. Where appropriate, we may also notify you by email.
We encourage you to review this policy periodically. Continued use of the Website following any updates constitutes your acceptance of the revised policy.
13. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights, or have a concern about how we handle your data, please contact us: